1. Refund Policy
We are committed to providing quality products and services. If you are not satisfied with the products purchased, we offer the following refund options:
- Unshipped Products: If the order has not yet been shipped, you can cancel at any time for a full refund.
- Shipped Products: If the product has already been shipped but you have not received it, you can refuse the package, and upon its return, you will receive a full refund.
- Cryptocurrency payment refunds:Realizing that cryptocurrencies may experience price fluctuations due to their volatility, use the equivalent in United States dollars (USD) for refunds.
2. Return Policy
For products that have been received, we offer the following return options:
- Damaged or Incorrect Products: If the product you received is damaged or does not match the order, you can contact us to arrange a return and full refund within 7 days of receipt.
- Dissatisfied Products: If you are not satisfied with the product, you can return it within 15 days of receipt, provided that the product is in its original condition and packaging. Please note that you may be responsible for the shipping costs for such returns.
3. Return Process
- Contact Customer Service: Submit a return request through our customer service channels, providing the order number and reason for return.
- Wait for Confirmation: We will review your return request and guide you on how to proceed with the return.
- Ship the Product: Return the product following our instructions.
- Await Refund: Once the product is received and inspected, we will process the refund immediately.
4. Special Notes
- All returned products must be accompanied by the original receipt or proof of purchase.
- Returned products must be unused, unwashed, with all tags attached, and in their original packaging.
- Sale items, custom-made items, or one-time use products may not be eligible for return.
Contact Us
If you have any questions about our refund and return policy, please contact us by going to the Contact Us page.